A FORRESTER CONSULTING STUDY
The State of Digital Banking 2021
The 2020 coronavirus pandemic has driven disruption and turbocharged digital transformation in banking. Disruptors are gaining ground, innovating around both customers' and businesses' needs. While a handful of leading banks are pushing ahead with their digital transformation, others are still struggling to create and execute a coherent transformation strategy. This report explores how digital technologies are changing the industry's customers, competitors, and business and tech priorities globally.
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