The Digital Brain Matters in Customer Experience - CIO 100 2021
Speaker: Ray Wang, Principal Analyst, Founder, and Chairman of Constellation Research
Description: Humans make a decision per second. Machines make 1000s of decisions per second. This asymmetry in decision velocity impacts our ability to deliver mass personalization at scale, mitigate risks, reduce costs and identify new opportunities. Just like social networks which have a social graph, enterprises are creating a business graph where organizations can bring all their learnings together to create an autonomous digital brain. Learn how companies like Airtel use analytics, automation, AI to deliver the next level of customer experience.