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Version: Graph 1.x.x

Troubleshooting

Help with diagnosing and fixing commonly seen issues.

Error code -8​

Issue: starting the Aerospike Graph Service returns error code -8 (SERVER_NOT_AVAILABLE)

Possible causes: AGS cannot reach the Aerospike Database instance it needs to connect to. This may be due to:

  • Incorrect TLS configuration. If you are using TLS, verify that your certificates are in order and that your KeyStore/TrustStore are reachable. See TLS Setup for more information.

  • Incorrect DNS configuration. Verify that the DNS on your Graph server can resolve the IP address of the Aerospike Database server.

  • The Aerospike server may be in a stop-writes state. See the stop-writes KB article for more information.