Customer Stories

Delivering real-time data to reduce bank fraud

Challenge
Solution
Benefits
Resources

The results

<30 ms

latency

20%+

faster bank customer onboarding

80%+

lower latency

“Some of the biggest banks use our technology and they continue to be pretty blown away with our technology and the speed at which we do it. They say “you guys are fast, like really fast!”

Gaurav Bairaria, Sr. Director - Product Engineering, TransUnion

“Our bank customers’ account origination times have improved 20 to 25%.”

Gaurav Bairaria, Sr. Director - Product Engineering, TransUnion

“Aerospike was able to grow with us really well. We started off with roughly 6-7 TB. Now we have workloads running on Aerospike with almost petabyte (PB) ranges. The performance has been spot on. We are actually able to exceed the SLAs that we signed up for.”

Gaurav Bairaria, Sr. Director - Product Engineering, TransUnion

“The biggest bang for the buck was the way the SSD access is designed in Aerospike.”

Gaurav Bairaria, Sr. Director - Product Engineering, TransUnion

About the Company

TransUnion® is one of the three largest global credit reporting agencies

TransUnion has been enabling trust for over 50 years as a credit reporting agency, with a holistic understanding of consumer identity through decades of stewarding and analyzing data. They have expanded into areas like fraud, marketing, and customer-driven analytics through investments in new data sources and technology, delivering “Information for Good” to allow consumers and organizations to transact with confidence.

Challenge

Adding TransUnion identity data to banks’ customer review in milliseconds

Banks need to make real-time decisions about new customers looking to open accounts. Acting too slowly can frustrate or even drive away potential customers. Acting too fast can let fraudulent actors through. TransUnion has the data assets and expertise to help, but adding another layer and vendor to the account origination process would slow things down.

Onboard customers with real-time expectations

The pandemic accelerated pressure on TransUnion’s global bank customers, closing branches and increasing consumer expectations for digital efficiency. Bank account origination process was slowed by the need for fraud checks.

Add real-time data to ML fraud models

Providing TransUnion’s leading data and identity solution into banks’ ML models was limited by the physics of data center distance, a minimum 150 milliseconds.

Security

Moving TransUnion’s proprietary data into customer environments demands high security.

How TransUnion Reduces Bank Fraud with Aerospike’s Multi-Model Database

Watch webinar

Solution

TransUnion TruValidate solution securely delivers real-time data to power bank fraud models.

Aerospike enables TransUnion to put its database in its banking customers’ data centers while maintaining control and security.

Aerospike Cloud Managed Service & AWS

TransUnion uses Aerospike Cloud Managed Service (ACMS) which runs on Amazon Web Services (AWS).

XDR

Aerospike XDR (cross-datacenter replication) lets TransUnion locate its data at the bank’s edge, essentially letting them move the perimeter without rearchitecting. XDR syncs updates from TransUnion’s data center cluster.