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Version: Graph 2.2.0

Troubleshooting

Error code -8​

Issue: starting the Aerospike Graph Service (AGS) returns error code -8 (SERVER_NOT_AVAILABLE)

Possible causes: AGS cannot reach the specified Aerospike Database instance. This may be due to:

  • Incorrect TLS configuration. If you are using TLS, verify that your certificates are in order and that your KeyStore/TrustStore are reachable. See TLS Setup for more information.

  • Incorrect DNS configuration. Verify that the DNS on your AGS server can resolve the IP address of the Aerospike Database.

  • The Aerospike server may be in a stop-writes state. See the stop-writes KB article for more information.