Manage Cloud account members

Aerospike Cloud uses Auth0 for secure authentication and member management. This page describes how to invite, manage, and remove members from your cloud organization.

Member roles and permissions

Aerospike Cloud Preview has two member roles with identical permissions:

Role	Permissions	Key Difference
CloudOwner	Full administrative access	Cannot be removed without contacting support
CloudAdmin	Full administrative access	Can be removed by other admins

Both roles can do the following:

• Create and delete database clusters
• Manage database users and credentials
• Configure VPC peering connections
• Generate and revoke API keys
• Invite and remove other cloud members
• Access billing and usage information

Caution

The CloudOwner role cannot be removed through the console. This prevents accidental lockout from your organization. Contact Aerospike support to transfer ownership or terminate the account.

Managing Cloud members

All member management features are available in the Cloud Console’s Access Manager section.

Inviting new members

1. Navigate to Access Manager

   In the Cloud Console, go to the Members tab in the left navigation.

2. Send Invitation

   Click Invite member and enter:

   • Email address
   • Role will be OrgAdmin automatically

3. Member Accepts Invitation

   The invited member receives an email with:

   • Link to create their Aerospike Cloud account through Auth0
   • Instructions for first-time login
   • Your organization name for verification

4. Confirm Access

   Once accepted, the member appears in your Members list with their assigned role.

Managing Existing Members

Viewing Member Status

In the Members tab, you can see:

• Active members: Currently have access
• Pending invitations: Sent but not yet accepted
• Revoked access: Previously removed members

Modifying Member Access

Remove Member Access

For CloudAdmin members:

1. Find the member in the Members list
2. Click the Remove button (trash icon)
3. Confirm the removal in the dialog
4. Member access is immediately revoked

For CloudOwner members:

• Cannot be removed through console
• Contact Aerospike support for account ownership transfer

Revoke Pending Invitations

1. Find the pending invitation in the Members list
2. Click Revoke Invitation
3. The invitation link becomes invalid
4. You can send a new invitation if needed

Authentication

1. Single Sign-On: Members can use existing Google account
2. Username/password: Members can also create a username and password account
3. Session Management: Automatic logout after inactivity

Best Practices

Member Management

• ✅ Limit CloudOwner accounts to as few people as possible
• ✅ Remove members promptly when they leave your team
• ✅ Regular access reviews quarterly or when team changes

Security Guidelines

• ✅ Use corporate email addresses for easier management
• ❌ Don’t share accounts - each person needs their own login

Troubleshooting Common Issues

Member Can’t Accept Invitation

Problem: Member clicks invitation link but gets an error

Solutions:

1. Check email spam/junk folders for the invitation
2. Verify email address spelling when sending invitation
3. Ensure member doesn’t already have an Auth0 account with that email
4. Try incognito/private browsing to avoid cached sessions
5. Revoke and re-use invitation if no other solutions apply

Member Lost Access Suddenly

Problem: Previously working member can’t log in

Troubleshooting steps:

1. Check Members list to confirm member is still active
2. Verify member is using correct email address
3. Have member try password reset through Auth0

Can’t Remove CloudOwner

Problem: Need to change organization ownership

Process:

1. Contact Aerospike support with your account details
2. Provide new owner email address and verification
3. Support will coordinate the transfer securely

Integration with Database Users

Note

• Cloud members manage your Aerospike Cloud organization
• Database users access your Aerospike databases

These are separate authentication systems with different purposes.

Cloud member can create and manage database users but they serve different functions:

User Type	Purpose	Authentication	Managed Via
Cloud Member	Manage cloud resources	Auth0 (SSO)	Cloud Console
Database User	Access database data	Aerospike credentials	Console or API

Next steps:

• Create your first database user
• Set up API automation