Provisioning
Managed Services
Every alert your team handles is a feature they didn't ship
Your cloud database still needs someone watching it. That someone doesn't have to be you.
What's included
Routine or unexpected. Covered
Aerospike Site Reliability Engineers handle the daily operations your system depends on.
Maintenance
Recovery
Monitoring
Scaling
Incident response
Deployment options
Individual services for specific deployment risks
Aerospike Cloud
Managed databases still generate alerts. Someone has to read the dashboards, respond to incidents, and own disaster recovery. With Managed Services, that someone is us.
Custom Deployment
Not every workload fits a standard offering. Managed Services supports teams with requirements that go beyond Aerospike Cloud, delivering the same expertise, accountability, and 24×7 coverage.
Plan options
Two plans. Same rigor
Features | Essentials | Concierge |
|---|---|---|
24x7 incident response |
|
|
Alert monitoring |
|
|
SLA compliance review |
|
|
Backup and recovery |
|
|
Critical software updates |
|
|
Non-critical software updates | Quarterly | Monthly |
Annual infrastructure right-sizing assessment and execution |
|
|
Business continuity and disaster recovery assessment |
|
|
Disaster recovery drill |
|
|
Customers
Trusted by teams running workloads that can't fail
How teams use Managed Services to keep critical systems running, without carrying the operational load themselves.
Welcome Experian to Aerospike Cloud Managed Service
A fraud detection platform that misses a response window fails the customer. Aerospike Managed Services owns the database infrastructure behind CrossCore, so Experian's team focuses on detection accuracy, not incidents.
Real-time personalization at billion-user scale with Aerospike
Scaling across AWS and GCP while managing database infrastructure across both was creating real overhead and rising costs. Aerospike Managed Services took over operations entirely, cutting costs and freeing engineers to ship faster.
Global gaming giant simplifies its architecture and accelerates growth
With 34 million active players across 13 countries, database operations had become a business-critical function in their own right. Aerospike Managed Services handles it, 24×7 coverage, proactive planning, zero surprises.
FAQ
Still have questions?
Yes. All Managed Services plans include the Silver Support tier. If your team needs a dedicated technical account manager, someone who learns your environment and advises on it proactively, additional support plans are available.
Learn about our Technical SupportYes. Managed Services plans cover production and non-production clusters, including development, test, and staging environments.
Yes. Plans are applied at the cluster level. You can run Concierge for production and Essential for staging, or any other combination that fits your requirements.
Stop choosing between uptime and velocity
Managed Services
Every alert your team handles is a feature they didn't ship
Your cloud database still needs someone watching it. That someone doesn't have to be you.
What's included
Routine or unexpected. Covered
Aerospike Site Reliability Engineers handle the daily operations your system depends on.
Provisioning
Maintenance
Recovery
Monitoring
Scaling
Incident response
Deployment options
Individual services for specific deployment risks
Aerospike Cloud
Managed databases still generate alerts. Someone has to read the dashboards, respond to incidents, and own disaster recovery. With Managed Services, that someone is us.
Custom Deployment
Not every workload fits a standard offering. Managed Services supports teams with requirements that go beyond Aerospike Cloud, delivering the same expertise, accountability, and 24×7 coverage.
Plan options
Two plans. Same rigor
Features | Essentials | Concierge |
|---|---|---|
24x7 incident response |
|
|
Alert monitoring |
|
|
SLA compliance review |
|
|
Backup and recovery |
|
|
Critical software updates |
|
|
Non-critical software updates | Quarterly | Monthly |
Annual infrastructure right-sizing assessment and execution |
|
|
Business continuity and disaster recovery assessment |
|
|
Disaster recovery drill |
|
|
Customers
Trusted by teams running workloads that can't fail
How teams use Managed Services to keep critical systems running, without carrying the operational load themselves.
Welcome Experian to Aerospike Cloud Managed Service
A fraud detection platform that misses a response window fails the customer. Aerospike Managed Services owns the database infrastructure behind CrossCore, so Experian's team focuses on detection accuracy, not incidents.
Real-time personalization at billion-user scale with Aerospike
Scaling across AWS and GCP while managing database infrastructure across both was creating real overhead and rising costs. Aerospike Managed Services took over operations entirely, cutting costs and freeing engineers to ship faster.
Global gaming giant simplifies its architecture and accelerates growth
With 34 million active players across 13 countries, database operations had become a business-critical function in their own right. Aerospike Managed Services handles it, 24×7 coverage, proactive planning, zero surprises.
FAQ
Still have questions?
Yes. All Managed Services plans include the Silver Support tier. If your team needs a dedicated technical account manager, someone who learns your environment and advises on it proactively, additional support plans are available.
Learn about our Technical SupportYes. Managed Services plans cover production and non-production clusters, including development, test, and staging environments.
Yes. Plans are applied at the cluster level. You can run Concierge for production and Essential for staging, or any other combination that fits your requirements.